# 94, Paper Mills Road, Sembiam (Near Agaram Junction) Perambur, Chennai - 600 011. 044 2670 6666

Terms and Conditions

This legal document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This legal document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the Terms of Services and practices for usage of www.aleidrestaurant.com website and its integrated systems.

These terms of services apply to users of www.aleidrestaurant.com. (Herein after referred to as “website”) Users in this context shall include customers of Al Eid Restaurant who use for ordering, billing and payment.

By using this website, clicking the “I accept” button or completing the registration process, you agree and acknowledge that you have reviewed this terms of service, give consent and accept this agreement.

References in these Terms to “we” or “us” or “website” or “company” are references to Al Eid Restaurant and “you” as user/users of www.aleidrestaurant.com websiteand its integrated systems.

Purpose of www.aleidrestaurant.com website:

The aim of www.aleidrestaurant.com is to make customers purchase online or reserve a table for fine dining. This website helps a customer order their food online or reserve a table online.

Key features/services:

Helps a customer order their food online or reserve a table online.

The website provides all the menu items online that is available for delivery. This helps a customer save time and enjoy their meal at their preferred place.

If customer is done adding the items to cart, he is ready to pay: Using www.aleidrestaurant.com website, they can make online pay through app using their Credit Card/Debit Card/Net Banking. Once a order is placed, the restaurant as well as the customer gets a notification via email. The restaurant after preparation ships the order.

User Agreement:

This User Agreement contains rules and regulations, policies and terms and conditions and agreement applicable to any person who may access or use www.aleidrestaurant.comwebsite, including any sub domains, Web Pages or extension of www.aleidrestaurant.comwebsite and you hereby agree and acknowledge to be bound by the terms of this User Agreement.

The use of www.aleidrestaurant.comwebsite and the services provided are subject to the rules and regulations, policies, notices, terms and conditions set forth in this User Agreement. For the purposes of this User Agreement, ‘User’ and wherever the context may require ‘You’ (or any variation thereof), shall mean any natural or legal person who has agreed to become a user of the website by accessing or browsing the website and has registered as a user of the website by submitting identification information/ registration details using the computer system of this website and Accepting the electronic record of the User Agreement and has obtained a unique OTP (One Time Password) on his/her/its mobile number for using the website.


The Company reserves the right to change this App and/or alter the terms and conditions of this User Agreement at any time and retains the right to deny access to anyone who the Company believes has violated the provisions of this User Agreement. You are advised that any amendment to the User Agreement or rules and policies incorporated herein by reference will only be notified on the website on publicly accessible links and you agree by accessing, browsing or using this app that this constitutes sufficient notice for all purposes against you. The revised version/ terms shall be effective from the time that the Company posts the same on the website. [In the event, that the User Agreement includes a substantial change, the Company will provide prior notice of such substantial change by posting the same on the website and also at the email address provided by the User to the Company. For the purposes of this User Agreement, ‘substantial change’ means a change to the terms of this User Agreement that reduces your rights or increases your responsibilities.

By impliedly or expressly accepting this User Agreement, You also accept and agree to be bound by website Rules and Policies as provided from time to time.


This website may only be used or accessed by such persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are ‘incompetent to contract’ within the meaning of the Indian Contract Act, 1872 including minors, persons of unsound mind, and insolvents are not eligible to use the website. A minor is not allowed to access or register as a User or user on the website. If you represent and are registering as a business entity, by accepting the User Agreement you represent that such entity has sufficient authority under applicable law to enter into the User Agreement and you are duly authorized by the business entity to accept this User Agreement and you have the authority to bind that business entity to this User Agreement.

Registration and Communication:

Registration:  You are solely responsible for maintaining secrecy and confidentiality of your username and password. You hereby acknowledge and accept that the website will grant access to any person who has obtained your mobile number (smart phone) and OTP in the same manner as it would have granted access to you and you are responsible for all activities conducted under your account. The Company, its employees or associates shall not be responsible in any manner for any kind of losses whatsoever occurring from such breach of security.

You agree that your sole purpose of registering or using the website is to subscribe for aforesaid services which are specifically notified by the Company on the App from time to time and you shall not use this Website for any other purpose including for subscription other than as mentioned above or products that are not allowed under applicable law in any manner.

You agree to provide true, accurate and complete information while registering or for any other purpose when prompted to do so on the website. You are prohibited from misrepresenting your identity and agree not to represent yourself as another User or login/ register using the identity of any other person. You are responsible to maintain and promptly update the information provided while registering or for any other purpose on the website to ensure that the information provided by you is true, accurate, current and complete at all times. If you provide any information that is untrue, inaccurate, not current or incomplete or the Company has reasonable grounds to deduce that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, the Company reserves the right to indefinitely suspend or terminate or block your use or access to the App in any manner whatsoever.

Electronic Communication:

You agree to keep yourself updated with all data, information and communication pertaining to you made available on the website by the Company. You further agree that your use of the website or provision of any data or information including any correspondence (by email or otherwise) to or by the Company is through electronic records and you consent to receive communication from the Company via electronic records which will be deemed adequate service of notice/ electronic record.

Terms of Use:

User may only register with Al Eid Restaurant if you have the necessary technical requirements at your disposal. Technical requirements are OS, Internet browser and 3G or higher internet connection. The availability and the proper functioning of these technical requirements are the sole responsibility of the User.

The user agrees that website shall not be held responsible in event of any occurrence due to the non-adherence of these instructions which prevents the user from using the website as designed or due to any reasons over which Al Eid Restaurant have no control.

You also give permission to the Company to store details and records of your usage of the website indefinitely. However, this does not constitute any obligation on the part of the Company or the website to do so.

The Company reserves the right to introduce new services or modify the existing services provided on the website. Additionally, the Company at its sole discretion may introduce fees for the new services provided or amend/ introduce fees for the existing services, as the case may be.


Payments must be made using the any of the various payment gateway service providers in accordance with the terms and conditions / privacy policy of payment gateway. We facilitate payment processing through PCI compliant debit card/credit card/net banking/mobile banking/ mobile wallet/gift cards payment gateways. The user agrees and acknowledges that company shall not be held responsible in event of any delays, errors and frauds in processing of payment by entities outside the control of company.

Company uses Payment systems as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be.

The Company neither makes any representations nor makes any warranties regarding the amount of time needed to complete processing, including delays in the online payment system and nor shall the Company be liable for any actual or consequential damages arising from any claim of delay or any payment process related errors or delays.

User agrees and acknowledges that any dispute relating to be governed by restaurant policy and shall be treated as dispute between user and restaurant. You agree and acknowledge that company shall never be held responsible for such disputes to payments made to restaurant shall to concerned restaurant. If restaurant agrees and acknowledges for your refund then we will process your refund through the same mode of payment, within 7 working days from the date of said acknowledgment. Order cancellation are not allowed.

Food Delivery:

The food products will be delivered in 1 – 1.5 hours maximum and the products under bulk orders will take 2.5 – 3 hours. The products are available only in the event of the designated address following inside the delivery zone filtered through pin code 600 099, 600 082 or in the radius of 3 kms from agaram


  • Since the order is related to food, as a general rule the user shall not be entitled to cancel the order once you have received confirmation of the same.
  • However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
  • Al Eid Restaurant reserves the sole right to cancel your order in the following circumstance:
    • in the event of the designated address following outside the delivery zone offered by us;
    • failure to contact you by phone at the time of confirming the order booking;
    • failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
    • unavailability of all the items ordered by you at the time of booking the order
    • Failure due to reasons beyond our control or unavoidable reasons.


  • You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Services and only in the event of any of the following circumstances:
    • your order packaging has been tampered or damaged at the time of delivery;
    • Al Eid Restaurant cancelling your order due to (A) your delivery location falling outside our designated delivery zones; (B) failure to contact you by phone at the time of confirming the order booking; or (C) failure to contact you by phone at the time of confirming the order booking; or
    • you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
  • Our decision on refunds shall be at our sole discretion and shall be final and binding.
  • Whatever the decision is, our team will contact you immediatelyonce you have requested for refund.

1.3 In case of payment at the time of delivery, you will not be required to pay for:

  • orders where the packaging has been tampered or damaged;
  • wrong order being delivered; or

User account and security:

To register for the service, you must complete the registration process by providing us with current, complete and accurate information as prompted by the registration form, including your e-mail address and mobile number (user name) so as to get activation code/OTP. You will protect your account, mobile phone, OTP and take full responsibility for your own, and third party, use of your accounts. You are solely responsible for any and all activities that occur under your account. You must notify us immediately upon learning of any unauthorized use of your account or any other breach of security.

User Obligations:

You agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information or list any information or item that: Belongs to another person and to which you do not have any right to;

is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing harm minors in any way;

Infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;


Without limiting other remedies that the Company may pursue, the Company may at its sole discretion take such action as it deems fit including but not limited to limit your activity, immediately remove your information, warn other Users of your actions, forthwith temporarily/indefinitely suspend or terminate or block your subscription, and/or refuse to provide you with access to the App or initiate any legal action it may deem fit, particularly in the event:

You breach any of the provisions of this User Agreement including any of the rules and policies, documents, terms and conditions made there under which are incorporated therein by reference;

Failure of verification or authentication of any information provided by you;

No actions, omissions or decisions taken by the Company shall waive any rights or claims that the Company may have against the User. Any User that may have been suspended or blocked may not register or attempt to register with the App or use the App in any manner whatsoever until such time that such User is reinstated by the Company. Notwithstanding the above, if you breach the User Agreement or the rules and policies and other documents incorporated therein by reference, the Company reserves the right to take strict legal action including but not limited to referral to the appropriate police or other authorities for initiating criminal or civil or other proceedings against you.

Grievance Redressal Process:

In case of any grievance, objection or complaint on your part with respect to the website, other Users or the Company, including any complaints or enquiry about suspension, termination or blocking of your membership or right to use the website, you should promptly raise such grievance or complaint with the designated Grievance Officer at grievance@aleidrestaurant.comand provide him with all necessary information and/or documents to enable the Company/ Grievance Officer to resolve the issue.


The Clause headings in this Agreement are inserted for convenience only and shall not affect the interpretation of this Agreement.

Force majeure:

We shall be under no liability for any failure, delay or omission by it in the performance of its obligations under this Agreement if such failure delay or omission arises from any cause beyond our control, including, but not limited to acts of god, acts or regulations of any governmental or supra-national authority, war or national emergency, fire, civil disobedience, strikes, lock-outs, technical black-out and industrial disputes.